Full Time Teller/Loan Officer Vacancy

Kilmallock Credit Union Ltd is an affiliated member of the Irish League of Credit Unions. We have been in service to our community since 1963 and continue to offer a financial alternative to our members. We offer a forward looking, progressive financial co-operative with access to finance for all of our members. As part of our commitment to deliver on our strategic goals and deliver the best service to our members, we are recruiting a Full Time Teller/Loans Officer on a permanent contract to assist us in achieving our goals.

The role will be accountable to the Assistant Manager of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union

Ideally the successful candidate should have 1-2 years’ experience in a similar role. Qualification such as the Pathways Diploma in Credit Union Studies/APA/CUA or a similar business-related qualification would be desirable. Very strong IT skills are a necessity for this role. Proficiency in MS Office is required and ability to work on one’s own initiative. Excellent administration skills, numerical skills, accuracy, and attention to detail is a must for this role.

Applicants must hold a full current Driving Licence and have the use of a car as the position will require travelling to and from sub offices.

The person must be a team player with strong interpersonal skills. Familiarity with the ethos and practices of the credit union movement is desired.

Key responsibilities will include:

  • Processing of membership transactions and member account opening applications
  • Accurately and diligently handling of cash; reconcile balances and account for any inconsistencies
  • Responding to member queries on a day-to-day basis at the front counter and through online channels
  • Processing loan applications and/or refers to senior lending staff where appropriate
  • Attend training and meetings, reports on assigned areas of responsibility as required or requested
  • Work always in a courteous, friendly, and professional manner, preserving confidentiality, data protection legislation and maintain up to date knowledge of all policies and procedures of the Credit Union.
  • Contribute to a pleasant workplace atmosphere through teamwork
  • Complete other duties as assigned.

Please forward applications with cover letter
via email to manager@kilmallockcu.ie or
by post to Kilmallock Credit Union, Lord Edward St, Kilmallock, Co. Limerick

Closing Date for applications Friday 8th April 2022
Canvassing will disqualify.

ILCU survey on credit card spending finds consumers still lack understanding

A national survey carried out by the ILCU on credit card spending finds consumers still lack understanding of how credit card interest is calculated and that there has been no improvement in consumer awareness of interest rates or spending habits when compared to previous ILCU surveys conducted in 2020 and 2019.*

The main results from the survey are:

  • Over half of Irish consumers own a credit card
  • 65% don’t know what interest rate they pay
  • 62% are convinced that the general public lacks an understanding of how credit card interest works
  • 57% believe people in Ireland are now more dependent on credit cards due to the COVID pandemic

Interest rates

When asked about their awareness of the interest rate paid on their credit card balance, 65% of respondents said that they did not know what interest rate they paid, an increase of 7% on the 2020 survey results.

Of those who responded that they are familiar with the credit card interest rate they pay, 26% think they pay between 11% and 17%, while 38% think they pay 18% to 24%. One fifth of these respondents believe they pay less than 5% in interest with over half believing they are paying less than 10%. Overall, the survey highlighted a significant lack of understanding on how interest is applied. Interest rates on credit cards typically range from 13% to 26%.**

36% of respondents incorrectly stated that they “don’t pay any interest” if they cover the minimum balance due at the end of each month, with 31% correctly stating they knew that they paid interest on the full balance as well as interest on the outstanding balance from the date of the transaction.

Spending habits

Just over half of the Irish population own a credit card with 56% of these reporting they use it to buy ad hoc purchases each month. 14% said they have made a New Year’s resolution to throw the card away while 10% said they would use it to fund a planned holiday. 68% of credit card holders plan to use their monthly income to clear their balance fully every month, while 15% said they would use their monthly income to make the monthly minimum repayment.

Relationships with credit cards

Over two thirds of the population (67%) believe credit card companies in Ireland don’t do enough to explain how interest rates work, while 62% say that the general public lacks an understanding of how credit card interest works.

  • 61% of adults agree that people in Ireland rely too much on credit cards for making purchases.
  • 57% of respondents believe people in Ireland are now more dependent on credit cards due to the COVID pandemic.
  • 22% feeling that users spend less on their credit cards than before the pandemic.

Commenting on the findings, ILCU Head of Communications, Paul Bailey said:

This survey highlights that consumer awareness around credit card interest and how that interest is applied is still worryingly poor. With over half of consumers owning credit cards, it is concerning that there has been a decrease in peoples’ awareness of the interest rate paid on credit cards since our last survey in 2020.

With over two thirds of respondents believing that credit card companies aren’t doing enough to clearly explain credit card terms and conditions to consumers, this is worrying given the high usage and over reliance on credit cards among the Irish population.

I would encourage the public to arm themselves with as much information as possible when it comes to financial products and services to make sure they are making the right financial decisions to suit their individual circumstances. At the credit union, we aim to provide members with the necessary financial education to support them in managing their financial wellbeing.

An excellent resource for consumers to understand how credit cards work is the Competition and Consumer Protection Commission website https://www.ccpc.ie/ which offers very helpful and explanatory information on financial products.

If you are concerned about your credit card debt, take a look at our debt consolidation loan.

*The national study was commissioned by the Irish League of Credit Unions (ILCU), and carried out by independent research company, iReach Insights, in December 2021. 1,000 adults responded to the online survey

**Competition and Consumer Protection Commission

Member Notice: Kilfinane Office: Reduced Hours

Due to ongoing essential office maintenance, our Kilfinane office will be operating at reduced hours until further notice.

Kilfinane Office Opening Hours

  • Thursday: 2.00pm – 5.30pm
  • Friday: 10.00am – 2.00pm

Our Kilmallock & Charleville offices are operating as normal. Our services are also available by phone and online through our online banking & mobile app.

We apologise for any inconvenience caused.

Shop Local Christmas Competition

As part of our “Supporting Local Business” campaign, we have put together 3 luxury hampers packed with products from local businesses.

To be in with a chance to WIN one of these hampers, just fill in the form below. Best of luck!

    Prizes Include

    • Voucher from Love Lees
    • Voucher from Supervalu, Charleville
    • Voucher from Ryan’s Supervalu, Kilmallock
    • Selection of Effin Cheese
    • Ballyhoura Mountain Mushrooms Risotto Meal Kit
    • and much more

    Terms & Conditions: You do not need to be a member of Kilmallock Credit Union to enter. Your details will only be held until this competition ends. Your details will only be used in relation to this competition. Competition ends 21.12.21. The decision of Kilmallock Credit Union is final.

    Christmas 2021 Opening Hours

    Please note our Christmas opening hours for this year.

    DATEKILMALLOCKCHARLEVILLEKILFINANE
    Wednesday 22nd December10am-5.30pm10am-5.30pmClosed
    Thursday 23rd December10am-5.30pm10am-5.30pm2pm-5.30pm
    Friday 24th December10am-1pm10am-1pm10am-1pm
    Saturday 25th DecemberClosedClosedClosed
    Monday 27th DecemberClosedClosedClosed
    Tuesday 28th DecemberClosedClosedClosed
    Wednesday 29th DecemberClosedClosedClosed
    Thursday 30th December10am-5.30pm10am-5.30pm2pm-5.30pm
    Friday 31st December10am-6pm10am-6pm10am-1pm
    Saturday 1st JanuaryClosedClosedClosed
    Monday 1st JanuaryClosedClosedClosed
    Tuesday 4th January10am-5.30pm10am-5.30pmClosed

    Don’t forget our online services are available 24/7.

    Wishing all our members a Very Happy Christmas & a Peaceful New Year

    Tuesday 7th Dec.: Charleville Office Closed

    Due to the status red weather alert, our Charleville office is closed today Tuesday 7th December, to ensure the safety of members and staff.

    Our Kilmallock office is open as normal today.

    We apologise for any inconvenience this may cause.

    You don’t have to go out in this weather to avail of our services.

    • Online: CLICK HERE to register for our free Online Banking.
    • Mobile App: CLICK HERE to download our free mobile app.
    • Phone: call 063 98355

    Credit Union Art Competition 2021 Results

    7 & Under General Category

    • Cathal Browne, Bruree NS
    • Agatha Uri Riberiro Silva, Bruree NS
    • Reon Jiss, Bruree NS

    7 & Additional Needs Category

    • Mr. Murphy’s Class, Scoil Mocheallog
    • Jamie Maher, Bruree NS
    • PJ Carey, Bruree NS

    8-10 General Category

    • Grainne Cotter, Bruree NS
    • Caoimhe Gleeson, Scoil Fhionain
    • Rafal Kwidzinski, Scoil Fhionain

    8-10 Additional Needs Category

    • Roisin O’Brien, Bruree NS
    • Cian Kelleher, Scoil Mocheallog
    • Lexi Maher, Bruree NS

    11-13 General Category

    • Adam Noonan, Hazelwood College
    • Allie Sexton, Hazelwood College
    • Katelyn O’Sullivan, Hazelwood College

    14-17 General Category

    • Kate O’Sullivan, Hazelwood College
    • Dawn Riedy, Hazelwood College
    • Aisling O’Connor, Hazelwood College

    14-17 Additional Needs Category

    • Eoin Sweeney, Hazelwood College
    • Nell O’Keefe, Holy Family School, Charleville
    • James Gubbins, Holy Family School, Charleville

    Adult Additional Needs Category

    • Emma Madigin, Holy Family School, Charleville

    No. 1 for 7 Years in a Row

    Credit unions maintain top spot for Best Customer Experience for seventh year in a row.

    For an unprecedented seventh consecutive year, Credit unions have claimed the top position for the best customer experience in Ireland at the official CXi awards announced today. Credit unions are also the only brand to have maintained a constant presence in the Top Ten since the survey began, a testament to the consistency of their CX excellence.

    The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.

    If you are not a member, maybe its time to pop into your local credit union to see how we can help you to achieve your goals and dreams. Find out more about joining Kilmallock Credit Union.


    Speaking at today’s announcement, ILCU Head of Communications, Paul Bailey said, “Credit unions keep topping the CXi poll every year for one key reason – they treat their customers as members. They understand their members’ needs at different stages of their lives and tailor their services accordingly. Best in class customer, or member, experience happens organically with staff not even realising they are ticking all the emotional drivers on which CX is measured. Credit union values and ethos are not just words hanging in a picture frame on the wall of the credit union office – they are put into action on a daily basis by friendly, understanding and people focused staff. This is why credit unions have topped the CXi poll for the seventh year in a row.

    Michael Killeen, Chairman of the CX Company, speaking at today’s award ceremony said, “The fact that credit unions have topped the poll again this year comes as no surprise to us in the CX Company. Year on year, we have seen the credit union tick all the emotional drivers which are so important for customers. Not only do they meet their members’ expectations, they continue to exceed them. The achievement of seven in a row is unparalleled anywhere in the world where Customer Experience is measured and it will be some time before this record is broken.

    Click here to read the full report.

    Photographic Competition for our 2022 Calendar

    Kilmallock Credit Union are pleased to announce our photographic competition for our 2022 calendar. Our 2021 calendar was a huge success, thank you to all our entrants. We want our 2022 calendar to be even bigger so we are starting the hunt for photographs early! The calendar will feature photographs from around our communities taken by local people.

    The theme for 2022 is ‘Rediscovery’

    During the pandemic, we were confined to our locality; we had to slow down and for many of us this lead to the rediscovery of a forgotten place during a walk or hobbies long forgotten or new hobbies discovered or maybe you rekindled a friendship. Whatever is it….show us your rediscovery!

    The winner will receive €300.00, 11 runners-up will receive €20 and will feature in the upcoming 2022 calendar.

    Photographs must be taken within the common bond of Kilmallock Credit Union Ltd. Our common bond includes the following areas: Kilmallock, Charleville, Kilfinane, Athlacca, Ardpatrick, Ballyagran, Ballyhea, Ballyorgan, Broadford, Bruree, Bulgaden, Churchtown, Dromin, Dromina, Drumcollogher, Fedamore, Feenagh, Freemount, Garryspillane, Glanmore, Granagh, Hospital, Kilmeedy, Knocklong, Liscarroll, Manister, Meanus, Milford, Newtownshandrum, Tullylease. Click here to see the map of our common bond.

    About the Competition

    Photos need to be landscape format and emailed to kcuphotocomp@gmail.com. Photo must come with a title, along with the name, address and phone number of the photographer. Please state clearly, where the photograph was taken. You can enter as often as you like!

    Photograph Criteria

    All photos must be in landscape format. Photos must be supplied in landscape format and must be a minimum of 2,400 x 3,000 pixels in digital format or have a minimum file size of 2.5MB and no greater than 5MB.

    Photo themes can be anything that reflects the beauty and diversity of our local communities; such as:

    • Scenic and landscape – reflecting the areas of the Kilmallock Credit Union common bond throughout the seasons and at different times of the year.
    • Community – photos that reflect the credit union ethos within our communities; the philosophy of volunteerism, self-help, not for profit and for the benefit of one’s community.
    • Nature & animals
    • At work (farming & industry)
    • People – Please note: if you wish to use any people in your photos, you must have their permission for inclusion and publication.
    • Curiosity/Other

    Please note: You do not need to be a member of Kilmallock Credit Union Ltd to enter the competition.

    Closing dates for entries is close of business on the 15th November 2021.
    For a full list of terms and conditions please click here.

    Junior Savers Week

    This week is ‘Junior Savers Week’. Check out our savings tips on our social media pages during the week. Download our savings chart here to set a savings goal and help them track their progress.

    Studies* show that giving kids hands-on, real-world experience with money is essential to prepare them financially for adulthood.

    In a focus group of Irish parents conducted by the Irish League of Credit Unions and insights company Parents and Brands,* many parents confirmed that physical experiences – like putting coins in piggy bank or savings account, or shopping with a list, was the best way to teach children about money.

    The Credit Union have also partnered with educational company Twinkl, to provide free, educational resources for children in primary school, called ‘Start Money Smart’ specifically focused on finance and money. All the materials are available for parents and teachers to download on Twinkl.ie.

    A huge part of our ethos at Kilmallock Credit Union is financial education for the everyone in our community. We want to ensure that our future generations are financially educated and empowered. Teaching children the value of money is a real benefit to them in the future and habits learned from an early age last a lifetime. We want to encourage the development of a regular savings habit during Junior Savers Week and want to encourage all children to join us here at the credit union and open their very first savings account!

    Fun Activities for Junior Savers Week

    Tips for parents / guardians to help children save:

    1. Consider rewarding children for regular saving. Don’t focus on the amount saved, but the fact that they are developing a savings habit. Supporting and rewarding them to save even very small amounts on a regular basis will help to imbed the habit.
    2. Help decide on a savings goal. They will find it much easier to save regularly when they are savings towards something they really want.
    3. Dissuade young people from spending their savings on impulse. Remind them of their savings goal and what they originally wanted to save for. Share with them a story of something that you would have saved for when you were younger.
    4. Help develop a savings plan, calendar or mood-board to highlight when their goal will be achieved. Having a visual prop or a visual ‘countdown’ can also encourage them to stick to their target. Download our savings chart here.
    5. Give pocket money or allowances in small denominations and encourage them to put a little aside. Giving them a transparent piggy bank or jar so they can watch their money physically increase, is also a good idea.
    6. Consider linking pocket money and allowances to chores or responsibilities in the home. This helps to embed the idea that money must be earned. The more effort required to earn their money, the less likely they will be to spend on impulse or all at once.
    7. If pocket money and allowances run out at an early stage, don’t rush to replace them. Providing additional money at the drop of a hat will defeat the purpose of giving a set allowance.
    8. Why not get them to open their own account in Kilmallock Credit Union. This will give them a sense of independence and responsibility.

    To open a child’s accounts the following documents are required:

    • Proof of Identity: Current Passport or Birth Certificate for the child. Current and In Date Passport or Drivers Licence for parents.
    • Proof of Address: An original utility bill, bank statement or social welfare document showing your current address. Please Note: Document must be dated within 3 months.
    • Proof of PPSN: for child and parent. Payslip, P60, Revenue correspondence, Old Social Services Card. Please Note: Your payslip must be dated within 3 months.
    • €5.50: This is to open your account and it will be your minimum share balance. This includes a Membership fee of €0.50c and a minimum opening balance of €5.
    • Membership applications for minors can only be completed in-branch.
    • Click here to see our opening hours.

    *Ashley B. LeBaron, Brigham Young University – 115 study participants: 90 college students aged 18-30, as well as some students’ parents and grandparents. 2018.
    *Parents and Brands, 3 day online panel with 60 parents, July 2021.